UX and CX

From first interaction to long-term loyalty. Stop guessing what's working and what's not - find out where users are hitting roadblocks, why they're leaving your site and not taking action. Use data to uncover customer experience weaknesses and eliminate them.

I want a more powerful website

Do you know where your potential customer is leaving, what frustrates them, what they expect from the site and if you are meeting their expectations? When people can easily find the information they need and quickly navigate your offerings, they feel more confident and more likely to convert.

We combine UX with PPC and SEO to uncover key gaps in the user journey and turn clicks into loyal customers. We'll get rid of high bounce rates, navigation chaos and unclear flow and increase your search engine rankings.

Choose a product according to your goal

Continuous optimization focuses on improving the user experience. Do you want to offer users an exceptional shopping experience and gain loyal customers? Then test and optimize regularly.

Not sure what's best for you?

Leave it to us. Fill out the form and we'll think about it.

How we spiced up the Dáme jídlo blog and brought 126 000 readers to it

brought to the blog: 126 000 readers

published articles: 140

We started our cooperation in February 2019 with an in-depth analysis of SEO opportunities. Organic search for the main phrases in the segment We Give Food largely covers, so we did not focus only on the segment of food delivery when analyzing the opportunities, but we analyzed the food segment as a whole, i.e. all opportunities when a user searches for any information about food.

Let's get the food

We look at data differently. We also learn about users from their search patterns, we can analyze SEO data and optimize the website not only for users but also for search engines.

Our analyses cover technical aspects as well as design, content and user behaviour. We help you improve the user experience and enhance customer satisfaction at every stage of the shopping journey.

We go in-depth through user research, testing and workshops with clients. We combine data with real user experiences to uncover real obstacles and design workable solutions.

We don't just stay with your website - we also keep an eye on the competition and know what works in the industry. We compare market standards and analyze where the competition is gaining an edge. This way, we can help you not only catch up, but also surpass the best.

Why us?

Individual approach - We tailor each project to the client's needs.
Clear deliverables - No chaos in numbers. Clear recommendations.
Dozens of audits under our belt - We know where to look for weaknesses.
Strong know-how - We rely on data, research and proven methods.

What is CX?

Zobrazit odpověď

CX (Customer Experience) is the overall impression a customer gets from all interactions with your company. It encompasses every point of contact, from first awareness of your brand to after-sales service and long-term relationships.

What is UX?

Zobrazit odpověď

UX (User Experience) is a field that deals with the overall impression and experience of a user when interacting with a website, product, service or system.

What is the difference between UX and UI?

Zobrazit odpověď

UX (User Experience) - user experience, i.e. the user's overall impression of a website, application or product. UX addresses how easy it is for the user to get to their destination, how they navigate the page, and whether the process is intuitive.
UI (User Interface) - User interface, i.e. the visual appearance and controls of a website or application (buttons, menus, colors, typography). UI takes care of how the site looks, while UX addresses how it works.

Simply put: UI is about the look, UX is about the experience.

Who is a UX designer?

Zobrazit odpověď

A UX designer is a User Experience specialist whose job is to ensure that a website, app or product is easy to use, intuitive and meets the needs of users.

Simply put: a UX designer makes sure that users are not frustrated when using a website or app, but instead reach their goal quickly and easily.

UX and CX

Why should you care about UX & CX?

You may not understand your potential customers

You may be wasting your traffic

Choose a product according to your goal

EAA accessibility audit

Continuous UX optimization and A/B testing

Not sure what's best for you?

Why put yourself in our hands?

How we spiced up the Dáme jídlo blog and brought 126 000 readers to it

How we think about UX & CX:

SEO & UX in perfect harmony

All in one

We're not staying with assumptions

We know your competition too

The first step is up to you

Non-binding inquiry